1. GENERAL INFORMATION
In compliance with article 10 of the Information Society and Electronic Commerce Services Act 34/2002, of July 11, the following identification details are given for the owner of the Web Site:
PAPER PLANE PARTNERS S.L. (“PAPER PLANE PARTNERS”) is a corporation with registered address in Madrid, Calle Fuente del Peral número 2, 1ºA, CP 28023, and email firstname.lastname@example.org. PAPER PLANE PARTNERS is duly registered in the Companies Register of Madrid, in Volume 31941, Book 0, Folio 17, Section 8 and Sheet M-574830.
2. OBJECT OF THE CONTRACT
3. PRODUCT PURCHASE
3.1 How to buy Products
3.2 Availability of Products
All Orders are subject to availability of Products. In the event that, once the Order Confirmation is sent, PAPER PLANE PARTNERS cannot provide the requested Product for any reason, it will contact the User as soon as possible in order to report this circumstance. In this case, PAPER PLANE PARTNERS may:
(i) offer the User, with no increase in price, a product of similar characteristics and features to the one originally requested, provided they are consistent with the needs of the User; and/or
(ii) offer the User to cancel the requested Order, refunding the amount paid within (14) business days.
3.3 Refusal to process an Order
Although PAPER PLANE PARTNERS will always endeavour to process all Orders, there may be exceptional circumstances in which it may be forced to refuse to process an Order after having sent the Order Confirmation, and PAPER PLANE PARTNERS reserves the right to do this at any time at its sole discretion.
PAPER PLANE PARTNERS reserves the right to withdraw any Product from the Web Site at any time and to remove or modify any materials or content, and shall not be liable to the User or to any third party as a result of withdrawing any Product from the Web Site, regardless of whether said Product has been sold or not, or as a result of removing or modifying any materials or content on the Web Site.
3.4 Product Warranty
All Products contained on the Web Site are original PAPER PLANE PARTNERS products. All Products have a 2-year warranty in accordance with the criteria and conditions described in Legislative Royal Decree 1/2007, of 16 November, approving the consolidated General Act on Consumer and User Protection and other complementary laws.
(i) They adhere to the description given by PAPER PLANE PARTNERS and possess the qualities of the Product that PAPER PLANE PARTNERS has presented to the User as a sample or model.
(ii) They are suitable for the uses normally given to Products of the same type.
(iii) They are suitable for any particular purpose required by the User when this has been reported to PAPER PLANE PARTNERS, provided that PAPER PLANE PARTNERS has accepted that the product is suitable for such use.
(iv) They have the usual quality and performance of a product of the same type that may be expected by the User, given the nature of the item.
In the event of proven Product nonconformity with the required specifications, PAPER PLANE PARTNERS shall where appropriate, repair, replace, reduce the price or terminate the contract, at no cost for the User.
PAPER PLANE PARTNERS shall not be liable for damage to the Products that may result from misuse thereof or from actions or omissions of the User that do not conform to the specifications of each Product, or for damage caused by third parties not related to PAPER PLANE PARTNERS.
PAPER PLANE PARTNERS puts great care in the presentation and description of the Products. However, the photographs of the products are presented by way of illustration. For information on the precise characteristics of each Product, the User must check the description accompanying each Product.
3.5 Delivery of Products
Once the Order Confirmation is sent, the Products will be delivered to the address specified by the User when making the Order within approximately one to seven (1-7) working days from when they leave the warehouse of PAPER PLANE PARTNERS.
PAPER PLANE PARTNERS assumes no liability where the Product is not delivered due to the fact that the data provided by the User is false, inaccurate or incomplete or if delivery cannot be completed through no fault of the shipping company used for this purpose, like the absence of User or the retention of the Product by Customs.
Delivery times are approximate, although PAPER PLANE PARTNERS tries to meet them.
3.6 Delivery costs
Delivery costs include transport, insurance and customs at source. For delivery to countries not part of the EU, customs charges at destination and other taxes (duties)are not included; the recipient will have to settle these in cash in order to receive the merchandise.
The recipient shall be required to pay all import costs and custom duties at the destination, regardless of whether or not the merchandise is accepted.
The goods will be dispatched in the shortest time possible; however, the recipient should take into account the import procedures of the destination country, for which PAPER PLANE PARTNERS cannot be held responsible. Neither shall PAPER PLANE PARTNERS accept any liability for delays caused by strikes, armed conflicts or other circumstances beyond its control.
PAPER PLANE PARTNERS does not accept any liability for delays due to customs procedures or in the event that the local authorities decide to confiscate any part of the order
3.7 Price and payment of the Products
The prices applicable to each Product will be those published on the Web Site on the date on which the Order is placed by the User. Although PAPER PLANE PARTNERS tries to ensure that all prices listed on the Web Site are accurate, errors may occur. In the event that PAPER PLANE PARTNERS discovers an error in the price of any of the Products that a User has requested, it will inform the User as soon as possible and give him/her the option of reconfirming the order at the correct price or cancelling it. If PAPER PLANE PARTNERS fails to contact the User, the order will be considered cancelled and the User shall be fully refunded any amounts paid.
PAPER PLANE PARTNERS shall not be required to provide the User with any Product at an incorrect lower price (even if the Order Confirmation has been sent) if the pricing error is obvious and unmistakeable and could be reasonably recognized by the User as an incorrect price.
The prices may change at any time. However, any changes will not affect the Products with respect to which PAPER PLANE PARTNERS has already sent an Order Confirmation.
a) Form of payment
Users may pay by credit card or Visa debit, Visa Electron, MasterCard, American Express or PayPal. To minimize the risk of unauthorized access, the User's credit card details will be coded. Both if the payment is made by credit or debit card or through PayPal, the charge will be made at the time when PAPER PLANE PARTNERS sends the Order Confirmation to the User.
b) Value Added Tax (VAT)
The VAT rate will be the legally applicable rate at each time depending on the particular product.
4. RETURN AND EXCHANGE POLICY
a) Right of withdrawal
Under applicable regulations, in the event that the User is contracting as a consumer, s/he may cancel the contract (except for the cases established by law) and freely return or change the delivered Products at any time within fourteen (14) calendar days from the date of delivery (the “Withdrawal Period”).
In case the User want to enforce such right, s/he shall contact PAPER PLANE PARTNERS at the e-mail address email@example.com to manage the return/exchange.
For Users in Spain:
The User will be able to return and be refunded with the total amount of the purchase (this amount does not include the shipping expenses) or exchange the Product for ohe of a different color or size. The User should ship the returned goods her/himself to the address provided by our Customer Care team including the “Returns and Exchanges Sheet” with all relevant blanks filled.
Once the returned Product has been inspected to verify compliance with the requirements of section c) below, and in the case that the User decides not to exchange the Product, PAPER PLANE PARTNERS shall refund the User the amount paid for Product (excluding shipping expenses)
For Users outside Spain:
The User will only be able to return the Product and be with the total amount of the purchase (this amount does not include the shipping expenses). The User should ship the returned goods her/himself to the address provided by our Customer Care team including “Returns Sheet” with all relevant blanks filled.
Once the returned Product has been inspected to verify compliance with the requirements of section c) below, PAPER PLANE PARTNERS shall refund the User the amount paid for Product (excluding shipping expenses)
Upon expiry of the Withdrawal Period, no Product exchanges or returns will be accepted. Product exchanges will only be accepted for defective products in accordance with the provisions of section b) below.
b) Return of defective Products
In the event that the User considers that the Product does not conform to the Product’s specifications, the User shall immediately contact PAPER PLANE PARTNERS at the e-mail address firstname.lastname@example.org with details of the Product and the defect and specifying whether s/he chooses to return the Product or to exchange it for an identical Product.
The User may return the Products at the place where they were delivered to a courier which will be sent by PAPER PLANE PARTNERS or return the Product using his or her own means. Once the returned product has been inspected, PAPER PLANE PARTNERS will send within a reasonable time, an email informing the User whether the Product will be refunded or replaced (the “Refund or Exchange Decision”). In that case, the Product will be refunded or exchanged as soon as possible and in any event within fourteen (14) days following the date on which the Refund or Exchange Decision was sent.
In the event of a refund or exchange of a Product, PAPER PLANE PARTNERS shall fully refund the price of the Product to the User, including shipping expenses.
c) Common provisions for returns
The User shall comply with the following requirements to exercise the right of withdrawal and to make returns and exchanges of Products:
(i) To arrange collection of the Product, the User must first contact PAPER PLANE PARTNERS by email at the following address: email@example.com;
(ii) The User may evidence his or her right of withdrawal in any manner permitted by law; such right shall in any case be deemed to have been validly exercised by returning the Product;
(iii) The Product must be returned in the same condition in which it was received. PAPER PLANE PARTNERS shall not refund any amount if the product has been damaged, so the User must be careful with the Product while in his or her possession; and
(iv) The refund will be made by using the same form of payment as used to pay for the Product.
5. USE OF THE WEBSITE
6. INTELLECTUAL PROPERTY
All information contained on the Web Site, including its graphic design and source code, are protected by copyright and other rights contained in Legislative Royal Decree 1/1996, of 12 April, approving the Consolidated Intellectual Property Act and other rules governing intellectual property.
These rights belong exclusively to PAPER PLANE PARTNERS, and as such any reproduction, distribution, transformation or public communication is expressly prohibited, as well as any transfer of all or part of the contents of the Web Site, and in general any act of exploitation of all or part of the contents (images, text, design, indexes, forms, etc..), as well as the databases and software necessary for the visualization or the functioning thereof and any object that under current legislation is protectable by intellectual property regulations.
The Users may not under any circumstances commercially exploit or use, directly or indirectly, in whole or in part, any content of the Web Site without the prior written consent of PAPER PLANE PARTNERS.
The authorization for the use of any content of the Web Site can be requested by writing to the e-mail address firstname.lastname@example.org. The provisions of the preceding paragraphs will not under any circumstances mean that PAPER PLANE PARTNERS assumes any liability for the content, and shall not entitle the Users or any third parties to any compensation.
7. INDUSTRIAL PROPERTY
The trademarks, trade names, signs, names, logos, slogans or any kind of distinctive sign displayed on the Web Site belonging to PAPER PLANE PARTNERS, and very specifically, the word “POMPEII” may not be used without the prior written consent of PAPER PLANE PARTNERS.
8. LINKS TO THIRD PARTY WEBSITES
The links contained in the Web Site, referring to publicity or other types of content, and whose ownership or responsibility corresponds to third parties other than PAPER PLANE PARTNERS, are not the responsibility of PAPER PLANE PARTNERS, which shall under no circumstances undertake to monitor or approve the services, content, data, files, products and other material on the third party webpage or webpages. Therefore, PAPER PLANE PARTNERS shall not under any circumstances be liable for the lawfulness of the content of such webpage(s), and the third party is exclusively responsible for all matters concerning the content of that link, particularly for compliance with applicable law, morality, good customs and public policy. The existence of links does not imply any relationship between PAPER PLANE PARTNERS and the owner of the website to which the link is directed.
PAPER PLANE PARTNERS disclaims all liability for:
(i) The functioning of the Web Site, including cases of force majeure and any other cases beyond PAPER PLANE PARTNERS‘s control, which is not fully operational, or possibly lacks the minimum functionality for managing the relevant service.
(ii) Any errors or security deficiencies that may arise from the use, by the Users, of an outdated browser or insecure version, as well as the activation of password or identification code conservation devices of the User recorded in the browser or for the damage, errors or inaccuracies that may result from any malfunction.
(iii) For any direct or indirect damages that may be caused by the information transmitted or communicated on the Web Site or in any electronic communications, including without limitation technical or human errors in the published data.
(iv) Damage, including but not limited to damage, loss or direct, indirect, incidental or consequential expenses arising in connection with this Web Site or the use of this Web Site or inability to use the Web Site by any party, or in connection with any failure in performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.
Although it uses its best efforts, PAPER PLANE PARTNERS cannot guarantee the Users access and continuous and uninterrupted use of the Web Site.
11. CONTACT AND WRITTEN COMMUNICATIONS
For any query or issue in connection with the Orders, the User shall contact PAPER PLANE PARTNERS by email at the following address: email@example.com.
12. APPLICABLE LAW AND JURISDICTION