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General contracting terms

INFORMATION PREVIOUS TO THE CONTRACTUAL PROCESS

The present website www.pompeiibrand.com is the property of PAPER PLANE PARTNERS SL whose CIF is B86923844 and registered office is C/ FUENTE DEL PERAL 2, 1ºA 28023, MADRID.

The General Contracting terms regulate the distance selling relationship between PAPER PLANE PARTNERS SL and the user or client, in compliance with the legal clauses, specifically, Law 7/1998, from the 13th of April, regarding the General Contracting Terms, Law 3/2014, from the 27th of March, which led to the modification of the rewritten General Law for the Defence of consumers and Users, the Organic Law 15/1999, from the 13th of December, regarding the Protection of Personal Data, Law 7/1996, from the 15th of January, regarding the Ordinance of Retailer Commerce, and Law 34/2002, from the 11th of July, regarding Information Society Services and Electronic Commerce.

PAPER PLANE PARTNERS SL reserves the right to perform the modifications it feels appropriate, without prior notice, of the General Terms. These modifications can be made through its websites in any way that is permitted by the law and they must be complied during the period of time in which they are published on the website and until they are not modified in a valid manner subsequently. Notwithstanding, PAPER PLANE PARTNERS SL  reserves the right to apply, in certain cases, Particular Contracting Terms which hold a preference over the present General Terms when considered appropriate, announcing them in an opportune manner and at an opportune time.

The objective of the website is to offer and publish the sale of all types of fashion.

The duration of the contract will remain connected to the delivery of the product without harming the right to waiver.

As a user or client he/she declares knowing, understanding and accepting the terms of use and the general contracting terms. Likewise, he/she declares she is of legal age and has the necessary legal capacity to access PAPER PLANE PARTNERS SL’s website and contract through these.

To acquire our products, you can visit the corresponding section of our online store.

Once the purchasing process is completed you will receive a confirmation via an email. It is indispensable that during the purchasing process the user indicates a valid email address. If 24 hours after the order is completed you don’t receive any confirmation, get in touch with PAPER PLANE PARTNERS SL on our customer service phone number or by sending an email to contact@pompeiibrand.com.

All of the website’s contents are in Spanish.

Once the client receives the product at the indicated address, he/she will receive an invoice or copy of the order.

OFFER AND VALIDITY

In the case of a product that is on offer, the price of the offer and its validity will always appear next to the essential characteristics.

In compliance with the current regulations PAPER PLANE PARTNERS SL offers information about all of the articles that are for sale, their characteristics and price. However, PAPER PLANE PARTNERS SL reserves the right to withdraw, replace or change the products that it offers on its website, simply by changing its content. Therefore, the products on offer in each moment on the website will be regulated by the current General Contracting Terms in each case. Likewise, the company will have the ability to stop offering an access to the aforementioned products without prior notice and at any time.

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products on offer on our online store include a photo and its essential characteristics; this information is obtained from the manufacturer itself. The colour of the product which can be observed on the photo isn’t binding. It can be identified in the characteristics.

GUARANTEES

All of the products offered on the website have the commercial guarantee of the supplier itself. PAPER PLANE PARTNERS SL has an after-sales service, while the guarantee period is valid, which the client will be able to execute by getting in contact with the PAPER PLANE PARTNERS SL establishment and its after-sales service by email to contact@pompeiibrand.com or by contacting the established places by the supplier itself. In case of doubt you can phone customer service or emailcontact@pompeiibrand.com.

PRICES

All of the products indicate the price in Euros and include the Value Added Tax (VAT).

If any other tax were applicable it would be indicated.

DELIVERY COSTS

PAPER PLANE PARTNERS SL only does deliveries to Spain (except Canary Islands, Ceuta and Melilla), Germany, Austria, Belgium, France, Italy, Luxembourg, Netherlands, Portugal and United Kingdom and charges a total of 6 euros for delivery costs.

Delivery costs include transport, insurance and customs clearance. For deliveries to countries that don’t belong to the European Union, customs costs aren’t included at the destination nor are other taxes (customs duty); it is the recipient who must pay in cash to receive the merchandise.

The recipient will be responsible for all of the importation costs and tax that is generated at the destination’s customs, either if the merchandise is handed in to him/her or if he/she doesn’t take care of it.

We will attempt to deliver the order in the least amount of time possible, but the recipient must keep in mind the regulation of the country of destination for the importation of the requested articles, since PAPER PLANE PARTNERS SL has no responsibility in this aspect. PAPER PLANE PARTNERS SL won’t be imputable either for the effects produced by strikes, war conflicts or other circumstances that are beyond its control.

PAPER PLANE PARTNERS SL won’t be responsible for the delays in customs clearance or if the local authorities decide to confiscate any element that forms a part of the delivery.

DELIVERY OF THE ORDER

Once the Delivery Confirmation is sent, the Product will be delivered to the address that the user indicated when carrying out the Order in period of between one and seven (1-7) working days from the moment it leaves the PAPER PLANE PARTNERS SL warehouse.

PAPER PLANE PARTNERS SL doesn’t take responsibility if the Product isn’t delivered as a consequence of the information provided by the User being false, inexact or incomplete or if the delivery can’t be completed because of external circumstances that affect the delivery company which has been assigned, such as the absence of the User or the retention of the Product in Customs.

The delivery deadlines are approximate, although PAPER PLANE PARTNERS SL tried to adjust to them.

PAYMENT METHODS AND EXECUTION OF THE ORDER

The client can pay his/her order in any of the following methods. During the purchase process he/she must indicate his/her election:

- VISA CREDIT OR DEBIT CARD, VISA or MASTERCARD

All of the operations that imply the transmission of personal or bank details are performed in a safe setting, a server based on standard security technology (Secure Sockets Layer). All of the information that you pass on to us is cyphered through the network.

Likewise, your credit card details are introduced directly into the bank’s website, on the POS (Point of Sale Terminal) and aren’t introduced ore registered in any of PAPER PLANE PARTNERS SL’s servers.

By paying with VISA or MASTERCARD the following details will be requested: card number, expiry date and the Card Verification Value which coincides with the last three digits of the number which appears on the back of your VISA OR MASTERCARD, enabling thereby greater guarantees regarding the security of the transaction.

This payment method is only valid on the website.

If the payment of a purchase has been charged in a fraudulent manner or inappropriately using the number of a card, the holder can demand the immediate cancellation of the charge. In this case, the corresponding charge will be reimbursed into the holder’s account as soon as possible.

However, if the purchase has been carried out by the card holder and the demand of a refund doesn’t come as a consequence of having exercised the right to waiver and, therefore, he/she has inappropriately demanded the cancellation of the corresponding charge, he/she will be obliged to compensate PAPER PLANE PARTNERS SL for the damages caused as a consequence of the aforementioned cancellation.

- Paypal

Enables sending payments on internet in a secure and comfortable way. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service that is specifically thought for those who aren’t satisfied with traditional payment mechanisms.

More information on Paypal. http://www.paypal.com.

PAPER PLANE PARTNERS SL commits to deliver the order in a maximum of 30 days, starting the day after the order.

The availability of the products offered by PAPER PLANE PARTNERS SL can vary depending on the demands of clients. Despite the fact that PAPER PLANE PARTNERS SL updates its stock regularly, the product that is requested by the client could be sold out in that moment. In the case of no execution because of unavailability, PAPER PLANE PARTNERS SL will notify the client in the moment it is aware of the situation through email. The period of this communication will never surpass a maximum of 30 days. PAPER PLANE PARTNERS SL can offer the double option of: supplying the client, without an increase in price, a product with similar characteristics or with superior quality, or barring justified and demonstrable reasons by PAPER PLANE PARTNERS SL in that same period of time, returning the amount paid for the cancelled order. In the event that PAPER PLANE PARTNERS SL doesn’t pay this amount in the indicated period of time, the buyer can demand that he is paid double the amount without harming his/her right to compensation.

RIGHT TO WAIVER, REFUNDS AND CLAIMS

The buyer has a minimum deadline of fourteen natural days to waive, starting on the day that the client receives the product, without any penalization or indication of the reasons.

The exercise of the right to waive must be carried out through a notification via telephone to 917 569 102, sending an email to contact@pompeiibrand.com, sending your written document to our address C/ FUENTE DEL PERAL 2, 1ºA 28023, MADRID, or through our waiver form.

According to what appears on article 103 of Law 3/2014, from the 27th of March, which led to the modification of the rewritten General Law for the Defence of consumers and Users, the supply of services or goods that are prepared according to the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or could deteriorate or expire quickly, are exempt from being waivered.

- Returns

PAPER PLANE PARTNERS SL will take care of picking up the product.

PAPER PLANE PARTNERS SL will take care of the refund costs.

In every case, the products that are returned must be in perfect conditions, must not have been used and be in its original packaging. We, therefore, ask for the package to be appropriately protected and sealed to avoid problems in its transport. Once we receive them/it, we will verify their/its state. Once we verify that both the article/s and the possible components, accessories, promotional gifts and documentation are complete and in perfect condition, we will proceed refunding.

- Refund

In the case of an unjustified delay on PAPER PLANE PARTNERS SL’s behalf with regards to a refund, the client can demand double the amount of what was paid without harming his/her right to be compensated for the damage suffered when it exceeds the aforementioned amount.

- Return of a faulty product

In the case of a product not being in a good state and the causes not being a consequence of the client, he/she will have the right to return the product, informing PAPER PLANE PARTNER SL of the reason for the return through any of the means facilitated in the present contracting terms, and with no additional cost for the client. This return because of an imperfection of poor state of the product won’t be considered a right to waiver.

PAPER PLANE PARTNERS SL commits to assume the cost of the refund and substitute the product for a new one in compliance with the terms that were accepted moment of sale.

If the client wishes to present a complaint, PAPER PLANE PARTNERS SL’s establishment is located at C/ FUENTE DEL PERAL 2, 1ºA 28023, MADRID or via email at contact@pompeiibrand.com.

 JURISDICTION

Likewise, PAPER PLANE PARTNERS SL reserves the faculty to present the civil or penal actions that it considers appropriate because of the inappropriate use of its website and contents or because of a breach of the present terms.

The relationship between the user and the provider is regulated by the current law which is applied on Spanish territory. If any controversy were to arise, the parties could subject their conflicts to arbitration or resort to ordinary jurisdiction by obeying the regulations regarding jurisdiction and competence. PAPER PLANE PARTNERS SL’s residence is in MADRID, Spain